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Frequently Asked Questions — Everything to Know Before Your First Order
The 35 questions we get asked most before a first purchase. Safety, delivery, payments, refunds, data privacy and bulk orders — clear answers in one place.
Account safety & bans
- Will my account get banned for buying followers, likes or views? +
- No. Bans happen when users share their password with bot tools (auto-followers, auto-DM scripts) or when they receive a sudden, unrealistic spike — like 100,000 followers in two hours. We do neither. We never ask for your password and we drip-feed every order over hours or days, mirroring the natural growth pattern that platform algorithms expect. That is also why every order ships with a 30-day refill guarantee — the delivery method has to be the safe part, not the marketing copy.
- Does Instagram, YouTube, or TikTok actually detect this? +
- They detect two things: (1) password-based automation (auto-following, auto-commenting), and (2) unrealistic growth velocity. Because our delivery is a public-side push from existing-looking accounts and not a credentials-based action on yours, neither detection layer fires. The only "trace" your platform sees is increased follower or view count — exactly what would happen if your content went mildly viral.
- Do I need to give you my password? +
- Never. The only thing we need is the public profile URL or post URL. If any growth service ever asks for your password — including 2-factor codes, an "app password," or temporary OAuth access — close that tab. Account access is the single highest risk vector in this industry and it is the line we have refused to cross since day one.
- Will buying followers hurt my engagement rate? +
- It can if done wrong (huge bot drops). Our packages use real-looking accounts that occasionally interact organically, so engagement rate stays close to where it was. If you want to actively boost engagement rate, pair a Followers package with a smaller Likes or Comments package on your last 3-5 posts.
- Is the boost permanent? +
- For Followers, ~85-95% of the count stays permanent. The remaining 5-15% may drift off over the first few weeks as platforms periodically purge inactive accounts (this happens to organic followers too). Every Followers order ships with a 30-day refill guarantee — if your count drops below the delivered amount inside that window, we top it back up free.
Delivery, timing & quality
- How fast does my order start? +
- Most orders begin within 60 seconds of payment confirmation. Crypto orders may take a few extra minutes for blockchain confirmation; card orders are essentially instant. You receive an email with your order ID and a tracking link as soon as the queue accepts it.
- How long does the full order take to complete? +
- It depends on the size and the package speed. A 1,000 Followers package typically completes in 6-12 hours; 10,000 Followers in 1-3 days; 100,000 in 5-10 days. We deliberately slow large orders down because dumping them in an hour is the single biggest cause of platform flags. You can see expected completion time on each package card before checkout.
- What is "drip-fed delivery" and why does it matter? +
- Drip-fed means we spread your order over hours or days on a natural-looking curve, not in one batch. A real account growing organically does not gain 5,000 followers in 30 minutes — it gains a few here, a few there, with peaks around new content. We mimic that exact pattern. Drip-fed delivery is the single most important reason our customers do not get flagged.
- What kind of accounts deliver my followers? +
- For "Real-Looking" tiers (default on most services): accounts with a profile picture, bio, posts of their own, and a routine activity history. These look indistinguishable from normal users in any analytics tool. For "High-Quality" tiers (premium services): aged accounts with verified emails and 50+ followers of their own. We do NOT use empty bot profiles with default avatars — those are the kind that get purged on platform sweeps.
- Can I split delivery across multiple posts or videos? +
- Yes for likes, views, and comments — at checkout you can paste up to 10 URLs and the order is split evenly across them. For followers (which target a profile, not a post), splitting does not apply.
- I cannot find my order — what now? +
- Two things to check first: (1) the email address you entered at checkout — confirmation goes there; (2) your spam folder. If both are clear, message support with the time of payment and the last 4 digits of your card or the crypto transaction hash. We can find any order from those.
Payment, currencies & invoices
- How can I pay? +
- Two channels: cryptocurrency via Heleket (Bitcoin, Ethereum, USDT on TRC20/ERC20, Litecoin, BNB) and traditional cards via Stripe (Visa, Mastercard, Amex, Apple Pay, Google Pay). Crypto is the privacy default for buyers who do not want a card statement entry. Card is the default for buyers who want instant confirmation.
- Which currency are prices shown in? +
- All prices are listed in USD. Stripe converts to your local currency at checkout using the live interbank rate plus a small spread set by your card issuer. Crypto charges are calculated in USD, then converted to the chosen coin at the live spot rate at the moment of payment.
- Do you store my card details? +
- No. Stripe processes the card and we never see the number, CVV, or expiry. We store only an anonymized payment ID for accounting reconciliation and a last-4 fingerprint so you can identify your own past orders. We are PCI-SAQ-A compliant by design — no card data ever touches our servers.
- I need an invoice or receipt for accounting. +
- You receive a basic receipt by email automatically with every order. For a formal VAT-compliant invoice (with company name, tax ID, and itemization), reply to that receipt and we will issue one within one business day. Useful for content agencies and businesses expensing growth campaigns.
- Are crypto payments anonymous? +
- Heleket records the originating wallet address (required for confirmation), but we do not collect or share any other personal data when you pay with crypto. We do not perform KYC on customer wallets. The privacy benefit vs. card is that nothing appears on a bank statement.
- Do you offer bulk discounts? +
- Yes. Orders over $1,000 USD per single transaction get an automatic 10% discount applied at checkout. Orders over $5,000 get 15% and a dedicated account manager for the duration of the campaign. Larger volume? Email support and we will quote per-platform pricing.
Refunds, refills & guarantees
- When am I eligible for a refund? +
- In any of these cases: (1) the order does not start within 72 hours of payment confirmation, (2) the order delivers less than 75% of the purchased quantity, (3) the link you submitted was wrong AND you noticed within 30 minutes (we have a buffer to redirect), or (4) you paid for an active service and the platform took the page or post offline before delivery completed (pro-rated refund).
- How does the 30-day refill guarantee work? +
- For follower-type packages, if the count drops below the delivered amount within 30 days of completion, we top it back up free of charge — no questions asked, no pro-ration math. Just message support with your order ID and the new follower count. Refills are typically processed within 6 hours.
- What is NOT covered by the refill guarantee? +
- Drops caused by your account going private (we cannot access a private account to top up), drops after the 30-day window, drops on accounts that violated our terms of service in the meantime (impossible-to-deliver content), and drops on packages explicitly sold without refill (a few "express" tiers that ship faster but lower-quality at a discount).
- How do I request a refund? +
- Reply to your order confirmation email with the words "refund request" and a one-line reason. A real human (never an AI bot) responds within one business day. Approved refunds are processed back to the original payment method within 1-3 business days for cards and within 24 hours for crypto.
- Can I cancel after the order has started? +
- You can cancel within the first 5 minutes if the queue has not picked it up yet — full refund. After delivery has begun, we issue a pro-rated refund for the undelivered portion only (you keep what arrived).
Data, privacy & GDPR
- What data do you collect about me? +
- Only what is required to fulfil and support an order: your email address, the public profile or post URL, your IP address (for fraud prevention), and an anonymized payment reference. We do NOT collect your name, your physical address, your social media password, or your phone number. Full breakdown is in our Privacy Policy.
- Can I delete my data? +
- Yes — at any time, no questions asked. Email support with "delete my data" and the email address you used at checkout. We delete it within 30 days as required by GDPR Article 17 and California CCPA §1798.105. Order references kept for accounting purposes (legal obligation under EU/US tax law) are anonymized so they cannot be linked back to you.
- Do you share my data with anyone? +
- Only with the payment processor that needed to charge you (Stripe or Heleket — both are PCI/SOC2 certified) and with the delivery network for the specific order you placed (so it knows which URL to push followers to). We do NOT sell data, run retargeting pixels, share with marketing partners, or hand anything to anyone outside that minimal operational chain.
- Where is my data stored? +
- On servers physically located in Germany (Hetzner Falkenstein DC) within the EU/EEA. Encrypted at rest (AES-256) and in transit (TLS 1.3). Daily encrypted backups are retained for 30 days for disaster recovery and are then permanently destroyed.
- Do you use cookies or tracking? +
- A single first-party session cookie for cart/checkout state — no marketing cookies, no Google Analytics, no Facebook Pixel, no LinkedIn Insight Tag, no third-party trackers of any kind. We rely on server-side aggregate logs for product analytics. This is why our site does not show a cookie banner to EU visitors.
Bulk, business & custom orders
- Do you serve agencies and resellers? +
- Yes. We have a separate agency tier with white-label invoicing, a dedicated account manager, NET-30 payment terms (after a verification call), and discounted per-unit pricing on commitments above $10,000/month. Email support@topsocialboost.com with "agency" in the subject and we will set up an intro call.
- Can I get a quantity that is not on the package list? +
- Yes — every service supports a custom quantity slider on its detail page. The minimum and maximum vary per service (visible on the slider). For amounts above the slider max, request a quote.
- Do you offer recurring deliveries (e.g., 500 followers per week)? +
- Yes. After your first order, the dashboard shows a "schedule recurring" toggle. You pick a weekly or monthly cadence and a quantity, and we ship it on autopilot — useful for sustained growth campaigns or maintaining engagement-rate ratios. Cancel any time.
- Can you handle launch campaigns (huge volume on a tight deadline)? +
- Yes — we have served launch days with 500K+ deliveries spread across 24-48 hours for product releases and music drops. Pre-flight planning takes 1-2 business days for inventory sourcing and pacing curve design. Email support with the launch date and target volume to get a tailored plan.
- Is there an affiliate or referral program? +
- Not yet — we are deliberately focused on quality of delivery rather than affiliate-driven growth (which historically pulls in spammy promoters and degrades brand). We will revisit in 2027 once the new platform has been live for a full year.
Still have a question?
Real humans answer — never an AI bot. Reply within one business day on every email we receive.
Related pages: Refund Policy · Privacy Policy · Terms of Service · About