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Refund & Refill Policy

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We stand behind every order. This policy explains exactly when you are entitled to a refund, when you are entitled to a free refill, the timelines we work to, and the steps to claim. If you have already read this and just want to talk to a human, email support@topsocialboost.com with your order ID.

Promises in one paragraph

If your order does not start within 72 hours, we refund 100%. If less than 75% of the purchased quantity is delivered, we refund the missing portion pro-rata or re-deliver, your choice. If a follower count drops within 30 days of completion, we refill it free.

1. Refund eligibility

You are eligible for a full or partial refund in any of the following cases:

  1. Late start (full refund). Your order has not begun delivery 72 hours after payment confirmation. The 72-hour clock starts when our system marks payment as settled (instant for cards; ~10 minutes for crypto after one block confirmation).
  2. Significant under-delivery (pro-rated refund). Less than 75% of the purchased quantity is delivered after the package's stated maximum completion time. Refund equals (purchased − delivered) ÷ purchased × order amount.
  3. Wrong link discovered early. You realise within 30 minutes of placing the order that the URL was wrong. We can redirect to the correct URL at no charge if the queue has not started; otherwise the policy in (4) applies.
  4. Pro-rated refund on platform takedown. The destination post or page is taken down (deleted, set to private, or removed by the platform) before delivery completed. Refund equals undelivered portion only.
  5. Service unavailable. A specific service is suspended platform-wide while your order is queued and we cannot resume within 7 days. Full refund.

2. What is NOT eligible for a refund

  • You changed your mind after delivery has begun. You can still cancel the undelivered portion (see §1.2).
  • You bought followers/likes for an account that was banned or restricted by the platform for unrelated reasons (we cannot deliver to a suspended account).
  • You provided a private profile URL and refused to switch it public for the duration of delivery.
  • You ordered for content that violates the platform's terms (illegal, hate speech, CSAM, etc.). We refuse to deliver and cancel without refund per Terms §6.
  • Chargeback was already initiated through your card issuer. Once a chargeback is open we stop the order automatically and let the dispute process resolve it. We cannot double-process a refund.

3. The 30-day refill guarantee

For follower-type packages, if the count drops below the delivered amount within 30 days of completion, we top it back up to the delivered amount free of charge. No questions, no proof required, no pro-rating math.

How it works

  1. Note the follower count at order completion (visible in your order confirmation email).
  2. If at any point inside 30 days the count is below that number, message support with your order ID and the current count.
  3. We push the top-up to the queue, usually processed inside 6 hours.
  4. You may claim refills as many times as needed inside the 30-day window. Each claim resets to the originally delivered amount, not a cumulative target.

What the refill guarantee does NOT cover

  • Drops on accounts that became private during the window (we cannot top up a private profile).
  • Drops after day 30.
  • Drops on packages explicitly sold without refill — these are tagged “no-refill” on the package card and ship faster at a discount.
  • Drops caused by a platform-wide purge of bot accounts that affected real organic followers too. We refill ours; we cannot guarantee organic recovery.

4. How to claim a refund or refill

  1. Reply to your order confirmation email (or write fresh to support@topsocialboost.com).
  2. Include your order ID, the reason in one or two sentences, and for refills the current count.
  3. A real human (never a chatbot) responds within one business day. If approved, the refund or refill is processed immediately.

We will never make you jump through verification hoops, fill out a form on a third-party site, or wait on a chatbot. Email is enough.

5. Refund processing timelines

  • Card refunds (Stripe) — issued back to the original card within 1 business day on our end. Card issuers then take 1–10 business days to surface the credit on your statement (Visa & Mastercard average 3–5 days).
  • Crypto refunds (Heleket) — sent back to the originating wallet within 24 hours, usually within 6. Network confirmation time depends on the chain (BTC ~30 min, ETH ~2 min, TRC20 ~3 min).
  • Currency conversion. Card refunds are returned in the original settlement currency. Crypto refunds are returned in the same coin you paid with, at the quantity received (we do not absorb price-of-crypto changes between purchase and refund).

6. Cancellations

You can cancel an order for a full refund up to 5 minutes after placement if the queue has not picked it up yet. After delivery has started, cancellation is equivalent to a pro-rated refund for the undelivered portion (you keep what arrived).

7. EU 14-day withdrawal right (Consumer Rights Directive)

Under EU/UK consumer law, services that are fully performed with the consumer's explicit prior consent and acknowledgment that the right to withdraw is lost upon full performance are exempt from the 14-day cooling-off period (CRD Art. 16(a)). By clicking “Place order” you provide that explicit consent for the order to begin immediately and acknowledge that — once delivery has started — you waive the cooling-off right for the delivered portion. The undelivered portion remains refundable per §1.2 above.

8. Chargebacks

If you experience an issue, please email us before initiating a card chargeback. Chargebacks are expensive (banks charge issuers €15–€25 per dispute regardless of outcome) and the manual reconciliation work locks our team away from helping other customers. We have a zero-refused-refund record for legitimate claims since 2019 — talking to us is always faster.

If you do file a chargeback, your account will be flagged and future orders may require prepayment in crypto only.

9. Dispute resolution

If we cannot reach agreement on a refund decision, EU consumers may use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr. We are not contractually bound to use a specific alternative dispute resolution body but will engage in good faith with any qualified ODR body the consumer selects.

10. Contact

Refund & refill claims: support@topsocialboost.com
Replies come from a real human — never an AI script — within one business day on every email we receive.

Related documents: Terms of Service · Privacy Policy · FAQ · Contact